Interview with Bloks Head of Customer Service Johannes Westergård

Interview with Bloks Head of Customer Service Johannes Westergård

Real Estate Broker Johannes Westergård got contacted by Blok and took the chance to do something he’s been dreaming about - to make fundamental changes to the industry. We sat down and talked about his job and found out what he thinks is important in a home.

Hi Johannes! Tell us about yourself and how you found Blok.

Hi! I’ve been working as a real estate broker for almost three years in the areas Östermalm, Lidingö and Södermalm. Three years of experience I hold dearly; but when Blok and Ludvig contacted me to ask if I wanted to change the industry with them - it clicked. I often felt frustrated as a broker before Blok; you did everything correctly, but you did it in a way it had always been done. That’s where Blok made the big difference.

How does your role as broker at Blok differ from being a broker at a traditional firm?

It’s quite a big difference actually since we’ve chosen a completely different path. Legal issues are fundamentally the same but everything else is different. Our customers will notice that we offer traditional services with a twist plus some completely fresh stuff as well. One big thing is 3D-viewings we’ve added to the apartment-ads as a compliment to the regular viewings. You should not have to make a decision worth millions after 45 minutes in the apartment. The response has been very good.

What are you most looking forward to at Blok this year?

We’ve gotten a fantastic response for our product since launch at the end of last year. It’s pretty obvious for a seller; you get everything and a bit more - for less costs. So the response from buyers has been rewarding to get. Everything from digital prospects to safe bidding via Bank-ID and the flexibility with e-signing. It’s truly an exciting time both for me personally and the industry!

As a real estate broker you have seen many homes, what do you feel is most important in a home?

Heart. A home without heart is just a residence. You can instantly feel when you step inside, it says alot about the person living there.

What do you like to do when you’re not working?

Music is a hobby I have, so a bit of time with a guitar in my knee can never go wrong. Concerts are always enjoyable; the last one I saw was John Mayer in Globen - it was magical!

What’s your favourite district in Stockholm and why?

I have a thing for Östermalm. The combination of being a fan of sports club Djurgården and the amazing orchestra of magnificent buildings down Strandvägen is hard to beat.

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